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Sales & Service audits in order to manage performance
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Where we can help….
- Mystery shopping
- Customer service benchmarking
- Sales and service process mapping
- Merchandising and display audits
- Call-center and Web-transaction and fulfillment experience monitoring and benchmarking
- Distributor and dealer network research
- Sales and service KPI development and implementation
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Whether or not the common global practice can be as effective in China?
Facts have proved it wrong.
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Researcher: The first generation of Chinese researchers
Project Design: Closely joint with the actual situation in China
Content Analysis: Insight penetrated into Chinese consumer
Tools & Techniques: Flexible in adapting methods to the needs of Chinese marketing research
Sector Focus: Concentrate on China’s booming sectors and local stories |
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